Introduction
This privacy policy sets out the way in which we may use and manage the personal data of private clients and the officers and employees of corporate clients, and third parties related to a client as required by law. This policy sets out who we are, what data we collect and how we use that data.
Who we are
This is the privacy statement of Stewart & Stewart Limited. We are a Limited Company registered in Scotland. Our registered office is at Achorn House, 34 Millbank Road, Munlochy, Ross-shire. IV8 8ND.Our company number is SC201913
This privacy statement explains how we collect and use personal information about you.
Cookies and tracking
In order to improve the overall experience of visiting our website, we use a server-based log to collect anonymous information about our website visitors. This data is only used to generate statistical charts and will not be used in any other way
What personal information we collect
We may collect:
- Information about your legal affairs
- Basic contact information, proof of age and identity
- Financial information
- HMRC data
- Letters and documents from third parties
Where we collect personal information from
We collect your data for various purposes connected with the services that we provide to you or your employer. We generally collect data from you directly, but from time to time we may also collect data from third parties:
- Advisors and intermediaries, both current and past such as solicitors, banks and financial advisors
- HMRC and other governmental departments
- Publicly available sources such as Companies House
- Your agents and representatives
- Other professional service providers who provide services to you
- Other third parties
How we use your personal information
We may use your data for the following purposes:
- deliver services and meet legal responsibilities
- verify identity where this is required
- communication by post, email or telephone
- understand needs and how they may be met
- maintain records
- process financial transactions
- prevent and detect crime, fraud or corruption
Who we share your personal information with
We may share your data with:
- Your other professional advisors
- Our insurers
- HMRC
- Financial institutions
- Other third parties where required and permitted by law
How we protect your data
We implement appropriate measures to protect your personal data from unauthorised disclosure, use, alteration or destruction. We also use encryption and other technologies to secure the data that you provide. We also require other service providers to comply with data privacy requirements.
How long we retain your personal information for
We store data in accordance with legal, regulatory, financial and best practice business requirements. Once our business relationship ceases, we will securely destroy/delete your data in line with our data retention policies.
Your rights
Access to your information
You have the right to request a copy of the personal information about you that we hold.
Correcting your information
We want to make sure that your personal information is accurate, complete and up to date, and you may ask us to correct any personal information about you that you believe does not meet these standards.
Deletion of your information
You have the right to ask us to delete personal information about you where:
- You consider that we no longer require the information for the purposes for which it was obtained.
- We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below.
- You have validly objected to our use of your personal information – see Objecting to how we may use your information below.
- Our use of your personal information is contrary to law or our other legal obligations.
Objecting to how we may use your information
You have the right at any time to require us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.
Restricting how we may use your information
In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where this is no longer a basis for using your personal information but you don’t want us to delete the data. Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
Automated processing
If we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision. This right only applies where we use your information with your consent or as part of a contractual relationship with you.
Withdrawing consent using your information
Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.
Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.
Changes to our privacy statement
We keep this privacy statement under regular review and will place any updates on this website. Paper copies of the privacy statement may also be obtained from our registered office.
This privacy statement was last updated on 16 October 2024
Contact information and further advice
If you require any further information concerning your personal data and how we use it please contact our Data Protection Officer:
Email info@stewartandstewart.co.uk or write to
Adrian King
Data Protection Officer
Stewart & Stewart Ltd
Achorn House
34 Milbank Road
Munlochy
Ross-shire
IV8 8ND
Complaints
We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office, whose contact details are as follows:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone – 0303 123 1113 (local rate) or 01625 545 745
Website – https://ico.org.uk/concerns